Quality principles and corporate compliance

The quality principles are the basis of our actions: Day after day, we work actively, consistently and bindingly on our quality promise and its fulfillment. For this purpose, our employees always place the market requirements at the center of their actions. In this way, our quality work makes a significant contribution to long-term and sustainable customer satisfaction.

Our quality principles

Constructive error cultureAll the parties involved get to the bottom of the cause together. This is undertaken with 8D as directly as possible at the scene of the incident – that is, exactly where the error occurred. We use what we learn to develop new products and to optimize our processes. We make improved processes standard when there is a clear benefit to be gained from them.
TransparencyOnly if we have a unified view of potentials and we agree on the target direction can we all pull together. That's why we work as a team to determine which products, areas and processes offer the greatest opportunities.
ImprovementExcellently trained specialists, modern lean methods and transparency through digitization are just a few examples of our success guarantees on the road to the future. Through our shopfloor management and our innovative ticket and workflow system, all stakeholders are informed about the status of all actions at all times. We therefore succeed in implementing improvements quickly and efficiently.
Market readinessWe avoid mistakes through our design. What we cannot preventively ensure is made transparent and independently and reliably tested at Uhlmann. The focus is on everything that is critical to our quality – this is how we detect errors before they are passed on to the next unit and ensure that our offering is ready for the market. At Uhlmann, what we learn is fed back into the process and, step by step, increases the quality internally, but also the reliability of our products on the market.
Customer focusOur customers are the focus of our work. As an independent authority, our quality team regularly records customer voice and makes us aware of what makes a satisfied customer. We carry this experience into the organization and understand where we need to improve holistically.
Strong suppliersWe don't just look at the price, but very closely at how our suppliers ensure their quality. We clarify detailed points through audits, discussions and the deployment of our quality team at the supplier's site. We make clear specifications and this is the only way our partners can deliver what we need. This enables a common basic understanding of quality with all our partners right from the start.
ResponsibilityIt is not enough just to ensure the quality of one’s own activity. It is equally essential to accept and forward only good quality from partners. Here it is important that we support each other – by providing swift assistance, constructive feedback and cooperation beyond our own area of responsibility. It's not always easy, but it makes all the difference in getting better day by day.
ReliabilityWe carefully examine how we can meet customer expectations and clarify what we need to do so. This understanding of our customers' needs and requirements allows us to quickly make precise statements and constructive suggestions based on our wealth of experience. To achieve this, we get all stakeholders on-board at an early stage and generate consensus between our customers and experts.
Clear systematicsWe operate in systematic control loops, whether in rapid agile product development or in internal optimization projects. We check whether our steps are leading in the right direction and correct them where necessary. This requires us to constantly seek feedback – from the customer, from auditors or from our own employees.

Cristian Reiter
Chief Technology Officer

Code of Conduct

As part of the Uhlmann Group, we observe the Uhlmann Group Code of Conduct. Here, we all contribute to effective compliance through our behavior. The Uhlmann Code of Conduct explains the most important aspects of our understanding of honesty and integrity, providing numerous examples and demonstrating the limits of permitted conduct: