Uhlmann services – tailored and from a single source

With our Ramp-Up option, you receive intensive support during the first three months. We guide you through the ramp-up phase and make sure that your new or modernized production lines are operational quickly and efficiently.

With Ramp-Up Support, pharmaceutical companies can benefit from the following advantages:

• Stable processes from the very beginning
• Fast and cost-effective commissioning
• Continuous increase in productivity from the outset
• Improved application safety for operating personnel 
• Long-term problem solving straight away in the start-up phase
• Early detection of deviations with recommended measures

With ProductivityPlus, you can increase efficiency in the packaging process while lowering your costs.

To achieve this, our operational excellence experts examine five areas and support you with a tailor-made mix of different performance modules in order to identify hidden potentials for adding value.

• Line equipment: Are all components working perfectly and optimally matched? How is the service and maintenance concept? Is there a suitable spare parts management?
• Production materials: Does the packaging material match your requirements and the framework parameters? Is the packaging temperature correct? Are the materials of a high and consistent quality?
• Line environment: Is it possible to optimize the logistics? How are the workstations and areas organized? Are the responsibilities clearly defined? Is the format part administration structured?
• Personnel: Is the operating personnel sufficiently qualified for the individual tasks? Where is there a need for further training?
• Methods: How are foil and format change-overs performed? Are the shift change-over transitions seamless? Where are packaging materials stored and how are they transported? How is the machine cleaned?

With our ServicePlus option, you receive modules that you can individually combine for the perfect amount of support during the packaging process.

1. Start by selecting the modules:

• Telephone hotline: +49 (0)7392 702 8702 (Please have the machine type and serial number to hand when calling.)
• Remote service: In addition to our hotline, our Excellence United service portal provides a module for multi-media remote diagnosis. Service requests can be initiated by the operator directly from the machine. Uhlmann experts will directly analyze and remedy the fault via a secure connection.
• On-site service: If your problem requires on-site service, we will organize one of our globally active service employees within the defined response time - for a deployment at your premises on your request.
• Spare parts availability: Uhlmann has many components in stock and ready for shipping the next working day. The "spare parts availability" module always includes a suggestion for initial stocking.

2. In the second step, specify which module level your require

Basic:

• Telephone hotline: Mondays to Fridays, 8 a.m. - 5 p.m. (CET)*
• Remote service: In conjunction with the telephone hotline for troubleshooting
• Service engineer: Will travel to your location as quickly as possible depending on availability
• Spare parts: Parts that are in stock will be ready to ship from the warehouse by the end of the next working day*

Comfort:

• Telephone hotline: Mondays to Fridays, 6 a.m. - 10 p.m. (CET)*
• Remote service: In conjunction with the telephone hotline for troubleshooting with increased coverage
• Service engineer: Express travel within 48 h***
• Spare parts: You will receive a suggestion for optimizing the inventory in your spare parts warehouse. Parts that are in stock will be ready to ship from the warehouse by the end of the next working day.*

Premium:

• Telephone hotline: Seven days a week, around the clock**
• Remote service: In conjunction with the telephone hotline for troubleshooting with maximum coverage
• Service engineer: Express travel within 24 h***
• Spare parts: We will analyze the critical parts of your machine and agree optimal service measures and inventories with you. Parts that are in stock will be ready to ship from the warehouse by the end of the next working day.*

* Working days: Monday - Friday excluding public holidays, ** excluding December 24 - 26, December 31 and January 1, *** provided entry to the country is possible without travel restrictions

Our on-site service is available as a flexible option or as part of our service packages.

Plus, our qualified service staff will be happy to lend a hand on request – for as long as you like. Whether you need to bridge vacation periods, introduce shifts, or cover illness and peak loads. To get a new system operational quickly, when running in new foils and format parts, as "training on the job" or to increase productivity.

You can also count on our service team when it comes to relocation. If you are changing site or relocating production, we will be happy to help you pack – no matter where in the world you are. In concrete terms, this means: We plan the move for you, dismantle the system, organize its transport and reassemble it – with the necessary country-specific adaptations and, if requested, we can even modernize it at the same time. We will then help you with recommissioning so you can continue production almost seamlessly.

• Objective: improved output resulting from proficient machine and component operation
• Contents: HMI, machines, inspection systems, printers, auxiliary components, Track & Trace

• Objective: correct, fast, and efficient resetting of machines, as well as inspection and printing systems
• Contents: prepare changeovers, load/fit formats, readjustments, trial run, optimize settings, production run

• Objective: maximum machine availability on the basis of effectively planned, in-house maintenance
• Contents: maintenance and repair, to-do lists, safety instruction, basic settings, lubrication schedule, wearing and spare parts

• Objective: broaden specific electrics/electronics know-how, enabling malfunction analysis and troubleshooting
• Contents: electrics documentation, spare parts, circuit diagrams, sensors

• Objective: confident handling of system administration tasks, effective use of machine data, backup management
• Contents: user, order, and data management, text importing and processing, audit trail reports, production reports

MaintenancePlus guarantees stable production with maximum machine availability and optimum value retention of your packaging line. It includes a combination of modules, from traditional machine maintenance to calibration measures and even the latest safety updates for all Uhlmann solutions.

Choose from the following packages:

• Basic: Annual inspection of the machine and additional sets; recommendations for maintenance measures; machine condition report
• Comfort: All services of the Basic package, and also the creation and annual comparison of the FMECA analysis; format data backup; preferred technical personnel from the relevant local service unit
• Premium: All services of the Comfort package, and also maintenance management; preferred maintenance personnel; practical training at your premises

Analyzing all machine components of your Uhlmann system or line, evaluating their probability of failure and defining preventive measures: This is possible with the "Failure Mode, Effects and Criticality Analysis" service package the failure effect and criticality analysis with these six focus points:

• Spare part provisioning: Which parts need to be stocked and how often? Which of these carry risks, and how can those risks be minimized? What are the expected running costs per year?
• Maintenance: Which parts of the machine need to be cleaned and lubricated? What do these cycles look like? How can the parts be returned to their original state?
• Inspection: What are the inspection intervals based on? Can inspections be carried out independently or do they require support from Uhlmann service engineers? How does the comparison of the actual and target state need to be performed?
• Repair: Which parts can be replaced on-site by the personnel? Which require an Uhlmann service engineer? How can the full functionality be achieved again?
• Calibration: Which intervals need to be observed and which parts need to be calibrated?
• Training: Which qualifications are required in order to perform maintenance with your own personnel? Which are the right training modules to achieve this?
   

A five-person team from different areas at Uhlmann (IT, service, development) supports you in maintaining and increasing your IT security and in responding correctly to incidents.

Your benefits from Uhlmann CERT:

• First point of contact in case of IT security incidents
• Development and implementation of measures to increase/protect the IT security of your machines
• Support for resuming regular operation after security incidents
• Controlling communication with management, customers and suppliers
• Prompt information to everyone involved
• Forensic investigation of the incident
• External collaboration with authorities and other CERTs
• Continuous training measures, trade fair visits and networking
   

With active spare parts management, you will achieve spare part provisioning that is adapted to your machinery, production and maintenance strategy and therefore an optimum definition, identification and procurement of parts.

You will receive system-specific spare parts kits that match your requirements:

• Wear parts kit: Parts with operational wear, e.g. suckers and inking rollers
• Spare parts kit: Parts on which wear is not visible, e.g. frequency converters and motors
• Maintenance parts kit: Parts whose replacement is decided during an inspection, e.g. chains and curves

All kits contain original parts in manufacturer quality. As an option, we will create an even more specific kit to match your requirements and specifications after a four-step analysis:

• Step 1: We analyze which parts are fitted more than once in your Uhlmann systems and define a sensible quantity per spare part.
• Step 2: A target/actual comparison shows if and how you should best adapt your inventory.
• Step 3: Parts that can be delivered overnight are not longer taken into account in stockkeeping and the spare parts kits.
• Step 4: We deliver the parts required for planned maintenance in good time and you save the inventory costs.
   

The Uhlmann PartsManager is a digital spare parts catalog on an electronic data medium.

What makes it special is that it allows you to quickly identify the required spare parts, as the PartsManager only contains the parts actually fitted in your Uhlmann machines. That means you are working with your own personalized catalog.

Your PartsManager is directly integrated in Uhlmann E-Commerce. Benefit from the quickest and most convenient way of obtaining spare parts and register with our E-Commerce ordering system to get free online access to your PartsManager. You can choose whether only the online PartsManager or other E-Commerce functions will be available.

Benefit from the quickest and most convenient way of obtaining spare parts and register with our E-Commerce ordering system free of charge.

The multi-media online request, information and ordering system for thousands of spare parts is available round the clock – with up-to-date information and data in English, German, French and Spanish. There are different ways to identify and order spare parts, making things very easy for you.

Uhlmann can also respond faster thanks to E-Commerce. All in all: Automated processes make for a shorter order process and reduce the manual clarification and incorrect deliveries to a minimum.

We ensure an efficient, sustainable maintenance service thanks to standardized processes with short delivery and installation times, the simple replacement of parts or assembly groups and a resource-saving deposit system. This allows you to lower the life-cycle costs of your packaging machine and increase the pace of maintenance.

Replacement parts:

You want to use your packaging line for as long as possible, keep pace with technology and have defective parts repaired economically? We will supply you with a completely overhauled part against a deposit payment. Then you send your repairable parts to us, after which we will refund your deposit. This sustainable repair process saves you both time and money. You no longer need to wait for your original part to be repaired – and the replacement part is less expensive than a new part.

Replacement assembly groups:

Instead of individual spare parts, we can also supply you with pre-assembled modules on request with guaranteed availability. In case of a machine standstill, we will deliver the assembly groups within just a few days. You then send the removed assembly groups back to Uhlmann for a resource-friendly maintenance process. At Uhlmann, they are completely overhauled, updated in line with the state of the art and reused.

Thanks to the expertise of our specialists and our standardized workflows, we shorten repair times and enable intelligent, sustainable solutions.

Guarantee high productivity with the Uhlmann repair service for the following components:

• Assembly groups: The Uhlmann repair service can provide you with replacement assembly groups, repair your assembly groups or recommend replacement modules.
• Formats: If format parts become worn or damaged, it may be worth it to repair them. Our repair service will review your options.
• Punches: Punches need to be sharpened regularly. Uhlmann offers this service at a flat rate with a turnaround time of two to three weeks – or even faster upon request.
• Spare parts: In the case of many spare parts, our repair services are available to you with fixed repair prices and delivery times. We can provide you with a quote for the repairs if requested. It is usually not necessary to send the part to us in advance. In many cases, defective spare parts can be exchanged for replacement parts, which have been completely reconditioned by the Uhlmann repair service. A deposit system enables sustainable processes.
• Pressure nuts: Uhlmann repairs and calibrates your pressure boxes within one or two weeks. We will clean, service and calibrate them. The sets of springs are replaced and you will receive a calibration certificate for reconstructing the test data. As an additional service, we will send you an e-mail to remind you of the calibration.
• VisioScan: Ensure that your inspection systems are fully functioning and returned to their original quality through regular maintenance and calibration performed by our Uhlmann experts.
   

Long life cycles, constant productivity and a high level of overall efficiency: This is made possible by the tailored Uhlmann original format parts and our services for formats, make-ready processes and tool logistics.

Benefits of our original format parts:

• Support from consultation to commissioning
• Design individually tailored to your company
• Quality control by experienced packaging experts
• Format test under real production conditions. Uhlmann has more than 20 systems of different series and generations ready for this purpose.
   

From mechanical or electrical upgrades to new control systems – there are many factors that make continuous adaptations to packaging systems and processes necessary. Our experts bring them in line with the state of the art and latest legislation: Whether that is through equipping them with new mechanical, electrical or control technology components or through the planned replacement of wear parts. We also always keep compatible solutions ready for discontinued components.

We offer upgrades in different variations:

• Modernization of individual elements: Examples: Integrating sealing technology to comply with tamper-evident closure requirements. Or fitting the upgrade package to combat static charge on a SimTap feeder.
• Upgrade of one or several components: Examples: Converting the operating system to the latest Windows architecture. Or equipping the system with the latest drive technology.
• Complete conversion of the system: Example: Significantly extending the life cycle of an UPS 1040 blister machine for increased sustainability.